Is there anything one can actually do, should they be dissatisfied with the quality of a song downloaded via the iTunes music store?
I know they’ll happily help you out if you weren’t actually able to download a song, or if it randomly died, etc., but what if you’re not satisfied with the quality of the downloaded song?
So here’s the story. I check out the song Changes by Tupac (or 2pac, depending on how lazy you are). I hear the bridge in the preview, and realize that it’s the song I want. Click, it’s downloaded. I start listening, and it takes me a minute to realize… I can’t hear shit…
Sure the vocals are there, but I can’t hear them over the music. If this were actually a CD, I’d return it and demand my money back, but instead it’s a digital song obtained through Apple’s iTunes Music Store.
I know what you’re thinking, “It’s a 99 cent song you douchebag, just take it and shut up!”. Yeah, I don’t think so… Up to now, I’ve had absolutely wonderful results with the iTunes music store, both in variety / availability as well as quality and ease of use. And I have a VERY large sampling of results here. I’ve spent over 4 grand at the iTMS since it opened (I know, I just can’t help myself…).
But really, what can I do? If nothing else, I don’t want anyone else suffering through this song, but I can’t seem to find anything about dissatisfaction in the store’s information. In fact, all I see is legal-speak telling me that all sales are final. Is that the case? I’m not just bored of the song to the point that I want to return it and get another, the quality is horrible… Isn’t that a special case?
Any advice? Anyone out there had this problem? Anyone out there work for Apple? :)